Domain Registration from
$12.50/year
Domain Registration from
$12.50/year

FAQs

E-Mail Settings

How do I setup my email account?

To setup your email, you need to log into your control panel and click on the mail manager button. From there you need to create an email account to use.

After you create a email account page back to the email account screen and then refresh, you should now see the new email you have setup.

While still on the account screen there will be a read email link by the email address you have just created. Click on that link and login to the new email account. You will be requested for your username and password for that email account.

Your username could be [email protected] or just plain test, this will depend the server that you resdie on and the cpanel software version.

After logging in you will need to setup that account in neomail with default colors, fonts, and such. Once this is complete then you may proceed to setting up your email in outlook express or other mail programs.

You will need to do this for each email account you setup.

If you have already setup all your accounts just go back into your cpanel and select the read email button and setup each account for neomail.

How do I setup Netscape Navigator?

1) Goto Edit | Preferences | Identity
2) In "Email Address", enter [username]@[yourdomain].com
3) In "Reply to...", enter whatever@[yourdomain].com
4) Goto Mail&Group
5) In "Mail server user name", enter [username]
6) Outgoing Mail(SMTP)* server: mail.[yourdomain].com
7) Incoming Mail(POP3 or IMAP)server: mail.[yourdomain].com
8) Click "OK"


*Using SMTP Server

Per dialup session, you would need to be authenticated to use the SMTP(Outgoing Mail) server. This is to prevent spammers from gaining access to your SMTP server. Here is how you can be authenticated:

1) Get connected to the Internet
2) Start your email software.
3) Make sure there is no outgoing mail in your outbox.
4) Log into the POP server to check your email
5) Now you are authenticated and you should be able to send and receive email w/o any problems. As long as you don't quit the program and stay connected to the net, you wouldn't need to be authenticated anymore.

If your SMTP access is denied after trying the steps above, you would need to contact your ISP. It is likely that they are not allowing relay to outside SMTP server. More and more ISP's are implementing this feature to prevent spamming.

There is a very easy workaround to this. All you have to do is use your ISP's SMTP server. This does not affect how your email address appears on your outgoing emails. When recipients of your message hit the reply button, they will see your email address at your domain name

How do I setup my email through eudora mail?

1) Install and start up the Eudora program
2) Select "Options" from the "Tool" menu
3)Select the "Getting Started" tab.
4) In “Real name”, enter the name you wish to appear in your emails.
5) In "Return Address", enter the email address you wish to send mail from: [email protected]
6) In “Mail Server (Incoming)”, enter mail.yourdomain.com.
7) In “Login Name”, enter the name of the account.
8) In “SMTP Server (Outgoing)”, enter in mail.yourdomain.com or what your ISP provided you.
**See below Using SMTP Server for more information** .
9) Click OK
10) Go to the "Checking Mail" tab and make sure "Save Password" is checked.
11) Click OK

Using SMTP Server-Troubleshooting:

Per dialup session, you would need to be authenticated to use the SMTP(Outgoing Mail) server. This is to prevent spammers from gaining access to your SMTP server. Here is how you can be authenticated:

1) Get connected to the Internet
2) Start your email software.
3) Make sure there is no outgoing mail in your outbox.
4) Log into the POP server to check your email
5) Now you are authenticated and you should be able to send and receive email w/o any problems. As long as you don't quit the program and stay connected to the net, you wouldn't need to be authenticated anymore.

If your SMTP access is denied after trying the steps above, you would need to contact your ISP. It is likely that they are not allowing relay to outside SMTP server. More and more ISP's are implementing this feature to prevent spamming.

There is a very easy workaround to this. All you have to do is use your ISP's SMTP server. This does not affect how your email address appears on your outgoing emails. When recipients of your message hit the reply button, they will see your email address at your domain name.

How do I setup Outlook Express?

1) Goto Tools | Accounts
2) Click on Add | Mail
3) In Display Name, type whatever you want. Click "Next"
4) E-mail address: whatever@[yourdomain].com Click "Next"
5) My incoming mail server is a "POP3".
5) Incoming Mail(POP3 or IMAP)server: mail.[yourdomain].com
6) Outgoing Mail(SMTP) server: mail.[yourdomain].com or what your ISP provided you.*
7) Click Next
8) POP account name: [username], Password: [passwd] Click "Next".
9)Internet Mail Account Name: whatever you want
10) Choose your connection type depending on your connection method. If using AOL, choose "Connect through ...LAN..." option.
11) Click "Finish"


*Using SMTP Server

Per dialup session, you would need to be authenticated to use the SMTP(Outgoing Mail) server. This is to prevent spammers from gaining access to your SMTP server. Here is how you can be authenticated:

1) Get connected to the Internet
2) Start your email software.
3) Make sure there is no outgoing mail in your outbox.
4) Log into the POP server to check your email
5) Now you are authenticated and you should be able to send and receive email w/o any problems. As long as you don't quit the program and stay connected to the net, you wouldn't need to be authenticated anymore.

If your SMTP access is denied after trying the steps above, you would need to contact your ISP. It is likely that they are not allowing relay to outside SMTP server. More and more ISP's are implementing this feature to prevent spamming.

There is a very easy workaround to this. All you have to do is use your ISP's SMTP server. This does not affect how your email address appears on your outgoing emails. When recipients of your message hit the reply button, they will see your email address at your domain name.

How do I setup Outlook?

1) Go to Tools | Accounts

2) Click on Add | Mail

3) In Display Name, type whatever you want other people to see as your name. Click "Next"

4) E-mail address: Type the email address you would like to send email from: whatever@[yourdomain].com Click "Next"

5) My incoming mail server is a "POP3".

6) Incoming Mail (POP3 or IMAP) server: mail.[yourdomain].com

6a) Outgoing Mail(SMTP) server: mail.[yourdomain].com or what your ISP provided you.
**See below Using SMTP Server for more information**

7) Click Next

8) POP account name: [username], Password: [passwd] Click "Next".

Example: Default pop account [email protected] -
Account name: yourdomain (without .com .net etc.)
Password: Master_Account (set in SiteControl)
**see below Change POP Account Password for more help**

9) Choose your connection type depending on your connection method. If using AOL, choose "Connect through phone line" option. Click Next.

11) Click "Finish"

**Using SMTP Server-Troubleshooting:

Per dialup session, you would need to be authenticated to use the SMTP(Outgoing Mail) server. This is to prevent spammers from gaining access to your SMTP server. Here is how you can be authenticated:

1) Get connected to the Internet
2) Start your email software.
3) Make sure there is no outgoing mail in your outbox.
4) Log into the POP server to check your email
5) Now you are authenticated and you should be able to send and receive email w/o any problems. As long as you don't quit the program and stay connected to the net, you wouldn't need to be authenticated anymore.

If your SMTP access is denied after trying the steps above, you would need to contact your ISP. It is likely that they are not allowing relay to outside SMTP server. More and more ISP's are implementing this feature to prevent spamming.

There is a very easy workaround to this. All you have to do is use your ISP's SMTP server. This does not affect how your email address appears on your outgoing emails. When recipients of your message hit the reply button, they will see your email address at your domain name.

How do I check my email through a mail program?

Make sure you are using an account that you created through your mail manager section of your control panel, not the default name for the account. Make sure your email program is setup as follows: Server: mail.yourdomain.com Login: [email protected] Pass: password

How do I use web based email?

You can either click on the webmail link on the main page of your control panel, or goto http://yourdomain.com:2095

Does Real Web Host offer SMTP?

Yes. SMTP will only work if you have checked your email within 20 minutes of when you want to send. If you havent you will get an error, and you will need to whack the send/recieve button a few times to get the letter to go out.

Why am I getting a 550 relaying denied error?

There are two things that can cause this error. The first is that you have not logged in and checked your email within the past 20 minutes so your IP has not been given SMTP access. The 2nd is the program on the server that logs IP's for SMTP access has died. If you believe its the 2nd of the two, send in a ticket and we'll get things straightened out right away.

Why doesnt SMTP work for me?

Some ISP's do not allow their customers access to outside SMTP servers. One major one that does this is earthlink, along with many of the free internet access providers.


If you continute to have problems, here are a few suggestions.
Using Outlook (Express)checkmark the box that says "Login to Outgoing Mail Server"
Use your ISP's smtp server
Be sure to login to your POP server before sending email

How do I configure a mailing list?

When you setup an mailing list, you get an email automatically sent to you To setup a mailing list, follow these instructions 1. Select ADD LIST 2. INPUT LIST NAME / PASSWORD 3. CLICK CREATE 4. Your instructions will be sent to your DEFAULT EMAIL ADDRESS....If you did not set this up yet (In your Mail Manager) all email is directed to the siteadmin login which is found in your confirmation email. If you did change your default email to another email, check your email now, it should be in your inbox. 4A. You did not change your default catch all, then the easiest thing to do is just click on WebMail though your control panel, enter your login information, when you first login you will be prompted for your default settings 5. Once you login and check your email, you should see an email with the subject "Your new mailing list: listhere_yourdomain.com" Just click on it and read further.

What does Spam Assassin do to my incoming emails?

To start off, SpamAssassin does not block incoming email to your in box, it only "tags" emails that it things is spam. Using its http://spamassassin.taint.org/tests.html rule base,it uses a wide range of heuristic tests on mail headers and body text to identify "spam", also known as unsolicited commercial email.

The spam-identification tactics used include:

  • header analysis: spammers use a number of tricks to mask their identities, fool you into thinking they've sent a valid mail, or fool you into thinking you must have subscribed at some stage. SpamAssassin tries to spot these.
  • text analysis: again, spam mails often have a characteristic style (to put it politely), and some characteristic disclaimers and CYA text. SpamAssassin can spot these, too.

Once identified, the mail can then be optionally tagged as spam for later filtering using the user's own mail user-agent application or RWH's mail filter feature

Heres what a "tagged" email will look like with SpamAssassin Enabled

Date: 2/6/02 11:11:23 PM
From: Premier Investor Network
Subject: *****SPAM***** February Option Strategies for Your Portfolio
Reply-to: Customer Service
To: Active Investors

SPAM: -------------------- Start SpamAssassin results ----------------------
SPAM: This mail is probably spam. The original message has been altered
SPAM: so you can recognise or block similar unwanted mail in future.
SPAM: See http://spamassassin.org/tag/ for more details.
SPAM:
SPAM: Content analysis details: (5.37 hits, 5 required)
SPAM: Hit! (1 point) Invalid Date: header (has AM/PM)
SPAM: Hit! (-2 points) BODY: Contains a claim of copyright
SPAM: Hit! (0.7 points) BODY: Contains word 'profits' in all-caps
SPAM: Hit! (1 point) BODY: Gives instructions for removal from list
SPAM: Hit! (0.01 points) BODY: Asks you to click below
SPAM: Hit! (1 point) BODY: Uses a dotted-decimal IP address in URL
SPAM: Hit! (1.91 points) Date: is in the future or unparseable
SPAM: Hit! (1.75 points) From and To the same address
SPAM:
SPAM: -------------------- End of SpamAssassin results ---------------------

spam body here.....


How do I change my MX record?

You can now change your MX (Mail Exchanger) record automatically by logging into your control panel, go to the Mail Manager area and select either the primary domain or sub domain you would like to change to

For Example, if you wanted yourdomain.com's email to be handled by Everyone.NET, you would select your primary domain from the drop down and type: sitemail.everyone.net

This is all that has to be done to change your MX record.

To change your mx back to us, just set it to yourdomain.com

Remember: before you change the MX record on your domain, be sure to confirm with the mail exchange provider that they have a MX record setup on their servers. Failure to do this will result in any emails @yourdomain.com to be bounced back to the sender.

Will I lose my emails when switching from my host to RWH?

When you transfer the domain to us, the mails would not be lost. There will be inconsistancy in receiving mails for a few hours due to dns switchover. However, no mails would be lost. The mails will either go to your local server or our server. So during the dns switchover you will need to pop the mails on both the servers.

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